Shipping policy

Shipping Policy for Golden Ray Mart

1. Processing Time

• Orders are usually processed within 24 hours (1 business day).

• Orders placed on weekends or public holidays will be processed the next business day.

2. Delivery Time

• Standard delivery: 2–4 business days (may vary by location).

• Expedited delivery options may be available at checkout.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order weight.

• Shipping fees are non-refundable.

4. Tracking Orders

• Once your order is shipped, you will receive a tracking number via email or SMS.

• Please allow 24 hours for the tracking information to update.

5. Damaged or Lost Items

• Please provide an unboxing video for any claims of damaged items.

• Contact us immediately for lost or damaged parcels.